# Alerts

?> Alerting has been reworked and is available again on the platform. This is a **beta release**, so some issues may still surface. Please reach out through the [support channels](/en/support/index.md) if you run into anything unexpected.

!> In this release, alert notifications are delivered by **email only**. The previous integrations with Slack, AWS SNS, Opsgenie and custom webhooks are no longer available.

Alerts on the Platform can be set on either the execution of jobs (like [Data Processing Engine workflows](/en/product/dpe/workflows/index)), or on long-running deployments (like [apps](/en/product/app-manager/index) or [APIs](/en/product/api-manager/index)). 

![alerts](picts/cc-alerts.png)

Alerts on the Platform follow a simple behavior. They are automatically triggered once a **trigger condition on a target**, evaluated every minute by the Platform, has been met for a certain duration (which can be configured per alert). This logs a **triggering** of the corresponding alert, at which moment it will send an email notification to all **linked subscribers**. Alerts stay active until their resolution, which happens automatically as soon as the evaluated trigger condition is no longer verified: this stops the triggering and reverts the alert to its dormant watching state.

Alerts can thus take three possible statuses:
- `watching`: this is the default status of a created alert, that is currently monitoring its target. The triggers haven't been met for long enough to fire the alert
- `active`: this is the status of the alert when it is firing: the trigger conditions have been met for the specified waiting duration
- `error`: the alert's status has failed to be retrieved

Creating alerts on the Platform is a two-step process: first, the alert needs to be created with a monitored target and triggers. Then, subscribers (who will receive the email notifications) must be linked to the alert.

- [Create an alert](#create-an-alert)
- [Add subscribers to an alert](#add-subscribers-to-an-alert)

---
## Create an alert

To create an alert from the Control Center, click on **New alert** in the top right.

![alerts](picts/cc-alert-new.png)

Select the type of alert in the store:
- **Job execution**: set an alert on the execution metrics (status, max RAM, etc.) of a job
- **Health check**: set an alert on the status or metrics of a deployment (uptime, CPU usage, etc.)

![alerts](picts/cc-alert-store.png)

> After you create an alert, it may take up to a couple of minutes before it is completely operational.

Learn how to configure an alert's target and triggering conditions in the articles below: 

{Configure a job execution alert}(#/en/product/cc/alerting/execution)
{Configure a health check alert}(#/en/product/cc/alerting/health)

---
## Add subscribers to an alert

Subscribers are the users who receive the email notification sent when the trigger conditions (and triggering options) of the alert are met.

In the Subscribers tab of the alert, find the panel *Users*. This table lists all the users in your organization that are currently subscribed to the alert — meaning they will be notified of the alert on their [account](/en/product/organisations/profile.md)'s email address.

![alerts](picts/cc-subscribers-users.png)

To link a new user, click on **Add users** in the top right. 

You can either add existing users from your organization, or whole new users. If you add a new user, they will automatically be added in your organization as simple users with no permission. Don't forget to [grant them access to the Projects](/en/product/organisations/orga_settings?id=manage-member-permissions-in-your-organization) if you want them to access the alert's page on the Platform after receiving alert emails.

!> New subscribed users won't be able to receive notifications until they verify their email address.

---
## Need help? 🆘

> At any step, you can create a ticket to raise an incident or if you need support at the [OVHcloud Help Centre](https://help.ovhcloud.com/csm/fr-home?id=csm_index). Additionally, you can ask for support by reaching out to us on the Data Platform Channel within the [Discord Server](https://discord.com/channels/850031577277792286/1163465539981672559). There is a step-by-step guide in the [support](/en/support/index.md) section.