# Support Documentation

Welcome to the support documentation for the Platform. If you encounter an issue or have a question while using the product, we are here to help. We offer the following support channels:

1. [**Raise a case**](#raise-a-case)
2. [**Join the Discord Community channel**](#discord-support-channel-for-ovhcloud-data-platform)

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## Raise a case

Support cases are managed directly inside the Platform, so you can create, track and reply to them without leaving the product.

1. Click the **information icon** in the header, then select **Contact Support**.

![contact-support](picts/contact-support-1.png)

2. The **Contact Support** page lists all your existing cases. Use the search bar to find a specific case, or use the filter to switch between **All**, **Open** and **Closed** cases.

![contact-support](picts/contact-support-2.png)

3. Click **New case** to open a new support case.

4. Fill in the case form and click **Create**:
   - **Case title** — a short summary of the issue.
   - **Project** — select which project in your organization the case is for. This field is mandatory.
   - **Teammates** *(optional)* — add teammates from your organization so they can see the case and follow up on it with you.
   - **Message** — describe the issue, including any details or context that will help the support team.
   - **Attachment** *(optional)* — add files up to **20 MB** total.

![contact-support](picts/contact-support-3.png)

5. Once the case is created, you can keep collaborating with the support team from the case page:
   - Send additional messages and attach more documents at any time.
   - Toggle the case between **Open** and **Closed**. The support team can also change this status.
   - Click the **+** icon below the status toggle to add more teammates to the case.

![contact-support](picts/contact-support-4.png)

> You will receive an email notification when the support team replies to your case.

?> For account, billing and other organization-level matters outside the Platform, the [OVHcloud Help Centre](https://help.ovhcloud.com/csm/fr-home?id=csm_index) is also available.

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## Discord Support Channel (For OVHcloud Data Platform)

Our Discord support channel is designed to provide real-time assistance to users of **Data Platform**. By joining our Discord server, you can directly communicate with our support team, interact with other users, and stay updated with the latest announcements and product news.

### How to Access Discord Support:

1. **Join Our Discord Server**: If you haven't already joined our Discord server, you can do so by clicking on the following invite link: [Discord Invite Link](https://discord.gg/ovhcloud).

2. **Navigate to the Support Channel**: At OVHcloud, we offer a suite of diverse services, each with its dedicated channel for communication. Once you've joined our Discord server, simply navigate to the dedicated support channel named [data-platform](https://discord.com/channels/850031577277792286/1163465539981672559). In this channel, you can freely ask questions, report any issues you encounter, and seek assistance from our dedicated support team.

3. **Engage with the Community**: Feel free to interact with other users who might have similar questions or experiences. Our community is here to help each other out!